Anyone who works on the phone for a living will handle difficult callers on a routine basis. Most employers will not allow workers to hang up on these callers, so they are expected to manage the stress and handle every caller respectfully. Unfortunately, this is not always what happens when phone workers are not properly trained to handle more demanding or downright abusive callers.
For example, how is an employee expected to handle a caller who uses foul language or makes threats? Most employers will provide guidelines on what is or is not allowed in these cases, but the people answering those phone calls still experience a high level of stress when they are dealing with that type of phone call.
When employees cannot properly handle difficult calls, the company as a whole suffers. Negative reviews of the company may spread around the Internet. Employee turnover may skyrocket. The best employees may not want to accept jobs with companies that receive a high rate of difficult callers.
The most efficient way for companies to help employees handle the stress of difficult callers is to provide phone etiquette training for all phone workers. When employees master call management skills proficiently, they remain calmer during difficult calls. They can control their reactions to foul language and unpleasant attitudes because they have the tools needed to manage every call in a professional manner.
It is never too late to offer this type of training to phone workers. Companies can even offer training to select employees who show signs of struggle or high stress levels.
Conflict Resolution in the Classroom
Teachers don’t just instruct students or impart information regarding history, math or science. Teachers are also instrumental in modeling behavior and imparting essential life skills for coping socially. As a teacher, you’ve inevitably seen conflict brewing between students or have had ongoing issues with particular students yourself. Conflict resolution can be an important tool in the classroom, not just for keeping the peace and making an optimal learning environment, but as a skill that students can learn and apply to their own lives.
Conflicts between Students
If you have two students were working peacefully on a project together one moment, and the next, you hear arguing, you have several options as a teacher. For the sake of peace and quiet, it might be tempting to jump in and try to quiet the controversy immediately, but it may be better to allow students to work out the problem among themselves and try to find their own solutions. This approach helps them to develop conflict resolution skills without depending on an outside party. As long as the argument is not becoming too acrimonious or disruptive, you could allow the students to try to work it out on their own. If this doesn’t work, you can serve as a mediator.
As a third party, both sides need to see you as fair and impartial. If one party feels that you have a bias, whether this suspicion warranted or not, it may be a good idea to have another party come in and serve as a mediator. In a regular school, the ideal person for this role is a guidance counselor or a substitute teacher.
Teacher and Student Conflicts
It may not be pleasant to admit it, but if you’ve been teaching for any length of time, it is likely that you have had ongoing conflict with a particular student. Before discussing your issues with the principal, you can try conflict resolution techniques to try to nip the problem in the bud. A number of educators recommend learning something about conflict resolution to deal with these kinds of problems. You may pursue ACU’s conflict resolution degree or take some online classes in conflict resolution from Case Western. With or without a degree, you can apply the principles of conflict resolution to your own situation.
First of all, direct communication is important. Make sure that this communication stays respectful and does not dissolve into the student calling you names. You may feel able to handle some unpleasantness, but it is not productive to allow the students get away with the verbal abuse. Both parties should express their positions clearly and be allowed to be heard for an equal amount time. You can then brainstorm solutions that would be advantageous for you and the students. It is important that you accept responsibility if you’ve done something wrong. This does not undermine your authority, but can enhance the respect your students have for you. If the conflicts cannot be resolved by the parties themselves, speak to someone in the administration for third-party assistance between you and the student or a guidance counselor.
I’ve run across a help for new high school and University writers. usefulresearchpapers.com is a simple, yet helpful resource that can take a student who is a struggling writer and turn her/him into a scholar on the path to prolific. Here’s how it works: You visit the website and read the different lessons in the menu. One of them is “How to Write a Research Paper.” Another is “What is a Research Paper?” These are simple and well-written introductions to the world of higher education writing. I think for many students starting college this would help immensely by modeling. I wish I had these when I was in junior college back in 1988.
I’ve learned through my years of teachers that count up to 16 as I’m here writing that kids need things shown to them. This website models what essays should look like in many differents topics and disciplines. Leaarning abstract concepts is always easier when you have an example to follow. This site has those examples and can help kids see what a paragraph in an essay looks like. There are no annoying style ads popping out and sliding across the screen. Instead you have a foundation to start from as you begin your adventure of essay writing. I recommend this website for new essay writers.
I was compensated for my review but the opinions are 100% mine.
Check this out!
Just delegate your essay writing to ThePensters and be sure in getting a good grade.
Most students at colleges and universities understand the importance of higher education. While having your high school diploma can help you get a lot of different kinds of jobs, a college degree might be necessary to get the higher-paying jobs. In recent years, the poor economy has had people returning to school in order to broaden their experiences and help them find new jobs. For college or university students in a study program, having access to internships can do wonders for getting a job once your education is complete. Internships like those found at Endeavorup.com are much more than a degree, they allow potential employers to see you in action, and may make access to job offers even easier.
More Than a Degree
Degrees are important to have. When you are working toward your college education, the thought of having that degree in hand might be the only thing that keeps you going at times. Once you have that degree, what’s next? While it’s important to focus on completing your coursework and getting your degree, it is also very important to work on gaining experience. Many students find that once they have their degree, they still lack the work experience that many employers require. EndeavorUP can help connect you to businesses that offer internships as a way for you to gain work experience before you receive your degree. This allows you to build up experience so that once you do graduate, you are really ready to step into a career.
Potential Employers See You in Action
Not only do internships help you get valuable experience in the work force, but they also help potential employers to see how you work in various environments. If you decide to participate in more than one internship over the course of your studies, you could get experience in various fields and put your name out there to several different companies. It’s also important to note that many internships offer paid positions, which means that your internship is really a job where you can make money—all while continuing your education and gaining the work experience you need to step into a career.
Job Offers are Just Around the Corner
Although some students might look at internships as a temporary position, sometimes these work-study positions end up turning into full-time careers. If you find an internship that is the right fit with the right company, and the company is in turn impressed with your work, you might just find that you have a job offer later down the road. The great news is that job offers can come from anywhere—not just the companies with which you decide to intern.
Internships serve many different purposes. They offer students the opportunity to gain more than just a degree by the time they are finished with their higher education. Internships help to provide work experience to students before they put themselves out into the working world. Potential employers are able to see these students in action and find potential employees that would be a great fit for their company. If you are looking for an internship to help supplement your college education and pad your resume, check out the options that are available.
Studying in sustainability Masters programs is often the best way for people to take their career to the next level without changing their career focus or leaving their industry. However, other people can use these degrees to change their life path altogether and enter a new career that will be completely different from the one they left. The sustainability field is one where people are constantly being hired because every business is under pressure to become sustainable and reduce their carbon footprint.
Learning the strategies and tactics that businesses can use to ensure their sustainability is something that anyone can do with a little bit of help from an online degree program. With these programs, people can go to school and still keep their job while they decide how they want to carry on with the next phase of their life. The traditional classroom is not for everyone, and family obligations often make it difficult for people to make it class and complete their studies.
However, an online degree program provides more chances for the student to get what they need out of the program while still maintaining their regular schedule. People do not have to quit their jobs or neglect their families in order to get their education and change their career path.
Also, there are people who would prefer not to go back to a regular classroom because of the experiences they had in regular classrooms in their youth. Rather than trekking to campus everyday, these students can learn at their own pace online. This means that students only need an internet connection and a computer to get their studies in. People can earn degrees completely through the computer and add a Master’s degree to their resume without ever having to set foot on a university campus.
The choice to change career paths and learn more about the field of sustainability is a brave one that many people will take in order to increase their earning potential or go into a different industry where they will be happier. Getting these degrees online is easy, works the same as getting a traditional degree and provide the knowledge necessary for the student to improve their career prospects.
Hey teachers! I received a great resource recently and I wanted to share it with you. It concerns using the Guinness Book of World Records to teach the Common Core Standards.
Here’s what they have to say about themselves (it’s free!)
Guinness World Records has served as an educational resource for many years. Just in time for lesson planning for the 2015-2016 school year, we’re launching the first-ever guide for teachers. The GUINNESS WORLD RECORDS Teacher’s Guide 2017 is a great resource for your community of educators as it:
- Fulfills STEM and Common Core requirements
- Provides fun and interesting content for Grades 2-5 in the subjects of Language Arts, Science, and Math
- Can be used with the GUINNESS WORLD RECORDS 2017 Edition or GuinnnessWorldRecords.com
- Is available free of charge
- And offers independent activities or lessons for the entire school year.
The Teacher’s Guide 2017 is now available for download here.
Check it out and let me know what you think in the comments!
There are many trucking companies hiring good, safe drivers — so make sure you know how to stay safe while driving on the road. Some experienced truckers are keen to share their tips for traveling those thousands of miles.
Cat-nap before getting on the road. A short 30-minute nap right before heading out can do wonders for your energy level.
Eat a healthy meal. Many truckers go with quick and easy food but these meals often lead to energy buzzes that result in energy crashes, which you don’t want. Try to eat healthy while on the road.
Take your vitamins. They will not only help you have more energy; they will also keep you healthy.
Move when you get tired. Take a five-minute stop and stretch your legs, do five to 10 minutes of cardio, and get some fresh air.
Crank up the volume. Turn on the radio and sing your lungs out. The loud music and singing will keep you engaged. Don’t worry, no one else will be able to hear you!
Keep yourself hydrated and avoid caffeine. Dehydration will lead to exhaustion as your body wants to shut down and conserve energy. Caffeine will only provide a temporary boost. Stick to water and juices.
These are just a few simple ways truckers have found to help them stay safe.
In a computer lab helping students create graphs for a math project or math test?
Working with a committee of teachers preparing a report for your administration? Or just sitting at home putting together slides for a new lesson? In all of these cases — and many more — you can find yourself needing easy-to-make graphs and charts. The days of having to own expensive software packages to accomplish this are long gone. The web offers tons of options, most of them free, for creating, editing, and downloading what you need. Let’s look at five of the best options:
- Desmos is one of the very best out there. Desmos offers an amazing online calculator which is integrated with tons of teacher-based and student-centered activities and explorations. To see one among hundreds of examples that have been created by users, click here to see a force/vector simulation.
- GraphFree is another, much simpler, option for creating graphs relating to the math curriculum. Any graphs that students can create on their TI-84s can be done here, using an interface that is somewhat similar to what they are probably already used to. But there are many other options: With the click of a pull-down menu they can create implicit, piecewise, parametric, and polar graphs — as well as slope fields and number lines. Click here to watch some of their demo videos.
- At the other end of the complexity spectrum, the National Center for Education Statistics offers Create A Graph, as part of its Kids’ Zone. Offering a very simple interface, this is a site which allows you to create bar, line, area, pie, and basic XY-plane graphs, and to download them conveniently.
- Another more scaled-down math graphing calculator can be found at FooPlot. Offering quick and easy access to the main settings (graph background, labeling, window, etc.), FooPlot allows you to rapidly graph several functions at a time and to download or project the results.
- The University of Rhode Island offers a nice Flash-based 3D graphics tool here. It is very easy to use, and displays a very clear, rotatable picture of the function entered. It lacks an embedded download option, but by using a screengrabber you can easily get an image that is suitable for adding to a webpage or other digital display, such as Power Point.
About the Author
A former math teacher in Georgia, Larry Coty is now USATestprep’s Math Content Team Leader. He has two daughters and resides in Tucker, GA.
While not everyone may have what it takes to become their own boss, creative, resourceful, and persistent individuals can make a comfortable living becoming an owner-operator of their own company. If you are considering going into business for yourself, here are four advantages of being your own boss in the trucking industry.
One of the biggest appeals of working for yourself is the ability to set your own hours. With that said, if you work inconsistently and fail to commit to meet deadlines and appointments, your business could fall flat. Be realistic about your schedule and don’t give yourself too many sick days or vacation time. Truckers have different schedules than most other workers, so you’ll need to evaluate your own needs.
As your own boss, you’ll have the freedom to implement your own decisions that determine the future success of your company. As an employee, you can only exercise control within the parameters of your title. As an owner-operator, you decide what jobs you take.
Doing What You Love
Becoming an owner-operator permits you to turn your passion into a livelihood. You’ll also enjoy a greater sense of satisfaction operating your own business. If you consistently work well and meet your client’s expectations, the sky is your only limit.
Developing Positive Habits
When you’re relying only on yourself to run an entire company and make the shots, you’ll quickly develop a strong work ethic as every problem or success falls on your shoulders alone. Folks who run their own business develop positive characteristics including frugality, punctuality, loyalty, specialized skills, and resilience.